Love & Engagement FAQ
How can I schedule a consultation with a SpellBound Diamond Expert?
We offer a variety of ways to get in touch with a SpellBound Diamond Expert, including online chat, by phone and in-store consultations.
Does SpellBound Jewelers offer conflict-free diamonds?
Yes, we have taken rigorous steps to assure that conflict diamonds do not enter our inventory. As global leaders in sustainable luxury, SpellBound Jewelers is committed to sourcing natural and precious materials in an ethical and sustainable manner. We have a zero-tolerance policy toward conflict diamonds, and source our diamonds only from known sources and countries that are participants in the Kimberley Process.
What should I consider when choosing a diamond?
Choosing a diamond is a personal experience, and we encourage you to see each SpellBound diamond for its complete beauty. Every diamond has distinguishing characteristics known as the 4Cs—cut, clarity, color and carat weight—and each plays a specific role in determining a diamond’s unique value.
When will I receive my engagement ring purchase?
If you have ordered your engagement ring in a size 6, it will be sent out shortly. You will receive an email with tracking details once your item has shipped. If you have requested to resize your engagement ring, please allow a minimum of seven business days for ring resizing. Once it’s ready, you will receive a shipment confirmation email. Please contact us to make special delivery arrangements or track your order.
What if I need to return my engagement ring?
All engagement rings, may be returned for up to 30 days from the date of original purchase for refund, credit or exchange. The engagement ring must be in saleable condition, include product documentation (e.g. Your SpellBound Diamond Certificate and a Sales Receipt).
To make a return, please use the complimentary shipping label provided with your package and drop it off at the nearest FedEx location.
Does my engagement ring come with a Lifetime Warranty?
Yes, the SpellBound Diamond Certificate is backed by a Full Lifetime Warranty, which is our written promise that the information on the SpellBound Diamond Certificate is true at the point of sale. The warranty states that if at any point in the life of the purchaser, it is ever discovered that the diamond differs in quality from what the SpellBound Diamond Certificate states at the time of purchase, SpellBound Jewelers will either offer a full refund or replace the diamond with a diamond matching the correct quality stated on the certificate or better.
Are insurance valuation letters included with my purchase?
Yes, we include two complimentary valuation letters in an unmarked envelope with your engagement ring purchase so you may ensure it within the first 12 months. These documents are usually shipped within seven business days following your purchase. If you have not received or have misplaced your SpellBound Jewelers valuation letters, please contact a Diamond Expert at 787 370 3200.
Does SpellBound Jewelers Inc. offer insurance for my engagement ring?
Currently we do not offer insurance. We highly recommend insuring your SpellBound Jewelers Inc. jewelry, and suggest contacting an independent insurer or your own insurance carrier using the two valuation letters included with your purchase.
Can I upgrade my SPellBound engagement ring?
Yes, as part of our commitment to the quality of our diamonds, SpellBound Jewelers Inc. allows you to upgrade your original SpellBound diamond engagement ring at any time. You will receive a credit equal to your original purchase price, which can be used toward the purchase of a new SpellBound engagement ring. This service is only available for U.S. customers at this time.
How do I resize my engagement ring? Are there any restrictions?
We offer complimentary resizing for all SpellBound engagement ring purchases. While there are not restrictions on resizing, we recommend against resizing your ring multiple times. If you are unsure of your ring size, view our size guide or contact a Diamond Expert.
What care services do you offer for my SpellBound engagement ring?
We offer a range of lifetime services with the purchase of your SpellBound diamond engagement ring, including ring sizing, polishing and routinely checking the security of your setting.
Does SpellBound offer financing or payment plans for engagement ring purchases?
We want you to have the ring of your dreams. We offer SpellBound Select Financing, which provides interest-free financing for all engagement rings, for U.S. customers only.
If you are interested in SpellBound Select Financing for an engagement ring purchase, please contact a Diamond Expert at 787 370 3200.
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