Refunds & Returns


A refund will be made to the purchaser upon request if payment has been received. Gift recipients are entitled to a nonrefundable merchandise credit. To return or exchange your gift selection, please follow the instructions included with your package.

Enjoy complimentary returns on all orders.

SpellBound Jewelers Inc. offers complimentary shipping for any item that you’d like to return. Simply use the returns label if enclosed in your delivery, or visit to print a returns label. Then drop off your package at the nearest UPS or FedEx location, depending on which label you received.
You may also return your item at any of our retail stores in the U.S. To locate the store nearest you, click here. If you have any questions, please contact Customer Service at (787) 370 3200.


Monday – Friday:
10:00AM – 10:00PM EST

Saturday – Sunday: 
10:00AM – 10:00PM EST

Articles are accepted for credit or exchange in the U.S. if returned in a saleable condition within 30 days, accompanied by a sales receipt. Some exclusions may apply.