Shopping FAQ

How do I place an order on SpellBoundJewelers.com?

Ordering on SpellBoundJewelers.com is easy and safe. Once you have found the item you would like to purchase, click on the “Add to Bag” button to place it in your Shopping Bag. Follow the directions through the checkout process to complete your order. 

Your order will not be placed until the very end of the checkout process when you will be asked for your credit card information. 

You may also order over the phone by calling 787 370 3200.

 

What payment methods does SpellBoundJewelers.com accept?

 

SpellBound Jewelers Ltd co. currently accepts all major credit cards, SpellBound Jewelers Ltd co. credit cards and SpellBound Jewelers Ltd co. gift cards. For information on alternate payment methods, please contact Customer Service at 1 (877) 625-4367.

 

How can I find out if an item sold online is available at my local store?

 

When viewing a product on SpellBoundJewelers.com, you can click “Search” and input your location to search for in-store availability. Please note that the availability of products are subject to change. To confirm that the product is still available at your preferred store, please contact Customer Service at 1 (877) 625-4367.

 

Does SpellBound Jewelers offer resizing?

 

SpellBound Jewelers offers resizing for select items. Please contact Customer Service at 1 (877) 625-4367 to learn more.

 

Is it safe to order on SpellBoundJewelers.com?

 

Yes, it is safe to order on SpellBoundJewelers.com. We use industry-standard encryption technologies when transferring and receiving customer data exchanged with our site server.

 

Will I be charged sales tax on my SpellBoundJewelers.com purchase?

 

SpellBound Jewlers Ltd co. is currently registered to collect sales tax in every state in the U.S. that imposes a sales tax. Sales tax will be automatically applied to your order based on applicable state and local sales tax laws and shipping destination. 

 

The terms contained herein are subject to change as taxation regulations continue to evolve. SpellBound Jewelers Ltd co. continuously monitors state and local tax laws to ensure compliance.

 

Customer Requirements under Applicable Law

Customer shall be responsible for compliance with applicable laws and regulations regarding payment of all use taxes, duties and other taxes and the declaration of goods in their state or country of residence. Your purchase may be subject to use tax unless it is specifically exempt from taxation. For any purchase which SpellBound Jewelers Ltd co. does not collect sales tax, your state may require you to report such purchase and remit tax on sales, use or individual income tax return. Forms and corresponding instructions may be found on your state website.

 

What kind of warranty do you offer?

All of our pre-owned watches are inspected by a certified watchmaker, polished, and overhauled (when necessary) to ensure that our customers are getting the highest quality and value possible. CRM Jewelers offers a one-year warranty on all our watches (both new and pre-owned). This includes the watch’s internal mechanism (not wear and tear or customer inflicted damage to the watch). Warranty does not apply to customized watches or jewelry.

What is your return/cancellation policy?

One year warranty on mechanisms limited to maintenance issues only. Problems due to improper manipulation of crown or buttons while changing settings will not be covered.

Merchandise will not be shipped unless paid in full AND CLEAR (NOT ON PENDING STATE).

Custom jewelry is not refundable. If you are not 100% Satisfied with purchase, you can return merchandise within 24 hours of purchase to get a full refund or exchange. Customers will be responsible for excess shipping cost if the package is not received as in agreement.

Do you ship my watch insured and how am I protected?

SpellBound Jewelers can ship watches and other luxury goods secured and insured to many countries around the world.

If your country is on our list of insured countries and the value of the watch you buy is less than the maximum insured amount for that particular country, then we can ship it to you insured (click here for a list of insured countries and maximum insurance limits).

If the country is not on the aforementioned list or the value of your purchase exceeds the maximum insured amount, then the shipment would pose too much of a financial risk to you. If that is the case, you are much better off having the watch either shipped to someone you trust who lives in an insured country and can deliver it later to you or picked up by a trusted friend or close relative at our Downtown Miami store.

Our watches are picked up on a daily basis and delivered to FedEx by an armed security company for greater protection.

What is the cost of shipping?

The cost of shipping varies and depends on the value of the shipment and the shipping destination. We cover the cost of shipping under most circumstances (certain exceptions may apply).

Do you ship to my country?

To protect our customers, we prefer to ship our watches and other luxury goods secured and insured. Shipments are collected and delivered to FedEx (for both domestic and international shipments) or UPS (only for domestic shipments). Consequently, it is important that international customers make sure of three things:

That their country is on our list of insured countries (see the list by clicking here);
That the maximum insurance coverage (column “Max Coverage (in USD) on the list above) exceeds the value of the watch they are buying; and
That they are familiar with Customs duties and taxes (if any) in their country.
Placing an order from a country with a very low insurance limit is not recommended and would have to be
undertaken at the customer’s own risk.

Does the watch come with a box?

Since we sell our watches at a deep discount to retail, our mark up is limited. Most customers are also looking for the best price possible on their luxury watch purchases. As a result, they do not want to spend additional money on boxes, since boxes present an additional cost. For example, the standard Rolex box (see picture below) costs $170 extra and the extra large box is $370.

 

 

 

Do watches come with papers?

Some watches do, but some don’t. The reason why some watches don’t come with papers is illustrated with an easy example. The warranty card (a.k.a., “papers”) for Rolex watches contain the prior owner’s contact information. There are many watch owners that do not want to disclose their personal information when they sell their watches. For that reason, they do not surrender the card upon the sale. If we purchase the watch from a seller in that situation, we cannot fabricate the card or provide another one in its place. Consequently, we can only resell the watch without a card card if the seller chooses to keep the card. Nevertheless, the watch will always have CRM Jewelers guarantee and quality assurance.

Which is the best brand of watches for me to buy?

Most customers that come to our watch store in Miami to buy a luxury timepiece have their own unique tastes and preferences; they normally arrive with their hearts set on a particular watch brand and model. That means that no matter the watch we recommend, they are likely to buy something else. Nevertheless, we always try to recommend a watch that retains its value over time.

Remember our motto? “Make your next watch purchase an investment.” That means that we just don’t try to sell a high end watch to a customer for the sake of doing so. Instead, we always try to make sure that, after taking a customer’s budget into consideration, the buyer is getting exceptional value. For that reason, our opinion is that most customers are better off purchasing a Rolex brand of watch. If purchased at the right price (instead of at the retail price that most jewelry stores offer), a customer who takes care of their Rolex can rest assured that their investment will maintain its value over time or even appreciate in price.

Everyone is entitled to their own opinion, but ours is that Rolex is the luxury watch brand that will give a very good bang for your buck over the years – and did we also mention that they also look kick $#Z%?.

Where can I find the serial number and model number of the Rolex I’m buying?

There are two numbers associated with a Rolex watch, the serial number and the case reference number (or model number).

The serial number on a modern Rolex can be found on two different places, engraved on the case between the lugs at the 6 O’clock position and, starting around 2005, engraved on the inside edge of the case, also at the at the 6 O’clock position, under the crystal and below the bezel.

The model or reference number is located opposite to the serial number, engraved on the case at the 12 O’clock position (between the lugs). To see the model number, you will need to release the watch’s bracelet where the model is located.

Please see the image below:

Since we mainly deal with more modern luxury watch models, we have provided below a list of Rolex serial numbers according to their production dates (from 1987 until the present day):

TABLE: ROLEX SERIAL NUMBERS AND PRODUCTION DATES